Admin shell

Unified inbox

A channel-agnostic view of incoming leads, open conversations, and next operator actions.

Active conversations

Mock data representing a single queue for multiple channel sources.

Linh Nguyen · Zalo
Asked for payment QR and wants same-day shipping.
Awaiting payment
Anh Tran · Messenger
Sent transfer screenshot, bill verification needed.
Review transfer
Mai Pham · Telegram
Requested slot for tomorrow afternoon.
Booking follow-up

Task Approval Queue

Review VietQR Transfer

5 mins ago

Order #DH1234 - Match found. Awaiting your approval.

1,200,000 đ

Confirm Shipping Quote

15 mins ago

Order #DH1235 - Normalization done. GHN quoted 35,000 đ.

New Booking Request

1 hour ago

Customer wants 15:00 slot tomorrow for Consultation.

Inbox to commerce workflow

Representative workflow aligned with the current VClaw product docs.

  1. 1.Receive a lead from the primary chat channel.
  2. 2.Classify the intent into payment, booking, or order support.
  3. 3.Trigger the right operator flow with suggested next actions.
  4. 4.Store the conversation history alongside customer and order context.
Open customers
See how lead and customer records can sit next to the inbox surface.