📖 BUSINESS OPERATIONS HANDBOOK WITH VCLAW

Optimizing Your Sales and Customer Care Process

This guide helps you make the most of VClaw's features to make business management effortless and effective.

1. Operating Philosophy: "AI Works, You Decide"

At VClaw, we believe technology should be a powerful ally, not a barrier. You don't need to know programming; you just need to know your business. All complex tasks are handled in the background, and you simply act as the Approver.

2. Real-World Business Scenarios (Use Cases)

2.1 Omnichannel Customer Intake

Your customers are everywhere: Zalo, Facebook, Shopee... VClaw helps you gather them all into a "Unified Inbox":

Benefit: Never miss a message; no need to switch back and forth between apps.
How to use: Follow the Conversations section to reply to customers from all sources in one single place.

2.2 Assisted Selling

When a customer asks about products or pricing:

AI will suggest response templates that match your shop's style.
Fast VietQR Creation: AI automatically recognizes the amount from the conversation and creates a QR code with the order details. You just click once to send it to the customer.

2.3 Lightning-Fast Bill Verification

This is VClaw's most "powerful" feature:

When a customer sends a payment screenshot, the AI automatically reads (OCR) it to check: Is the amount correct? Is the content right?
Result: The system displays a green "Matched" notification. You just click [Approve Order]. No more opening your banking app to squint at every transaction.

2.4 Shipping Assist & Quotes

Smart Address Reading: When a customer chats their address, the AI automatically breaks it down into Province, District, Ward...
Real-time Shipping Quotes: VClaw connects with carriers (GHTK, GHN...) to get real-time shipping prices. You can immediately quote the shipping fee to the customer without manual lookups.

2.5 Booking & Reminders

For service-based shops (Spas, Salons, Appointments):

AI helps you record appointments directly from the chat.
Automated Reminders: The system will automatically message the customer to remind them before the appointment (e.g., 2 hours before) to ensure they arrive on time.

3. Managing Work Through Flows

VClaw helps you track an order's lifecycle visually:

Inquiry: Consulting phase.
Wait Pay: VietQR code sent.
Paid: AI verified the bill successfully.
Processing: Order pushed to the carrier.
Done: Customer received the goods.

You can manage these statuses easily through the Kanban interface (dragging and dropping order cards).

4. Security & Privacy

We understand that customer data is your greatest asset:

Local Storage: All data stays on your computer; no one can access it but you.
Total Control: You can backup or wipe data at any time using the included Uninstall utility.

VClaw - Empowering the prosperity of online sellers.